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FAQ & Help

1.Are these Authentic Shoes?

As you know, the authentic In louboutin Shoes can only be purchased from authorized dealers. Our shoes are first replicas,but we have a guarantee on high quality that you should expect, and they're nearly the same as the real ones !

2.Are there any additional charges, duties or taxes?

International orders are not subject to any tax,We only charegd your the payment for the items you order,but Your card maybe over charged because our bank will charge you 3%-5% for International Monetary Conversion Fees. For information,please contact your local customs office. wish you can note it .Any questions let us know!

3. How long will shipping take?

Your item(s) will take approximately 7 to 14 business days to arrive after the order has been dispatched. It usually takes 1 to 3 working days to process and ship out your order.

4. What are the Discount Coupons and how can I get and use them?

Discount coupons can be issued to customers as part of special promotions. Every return customer will have a right to apply for a coupon code after the previous order arrive. The discount coupons may have different values and varying expiry dates. The coupons can only be used before the expiry date. This rule is valid after your first order without returning or exchange.

5.What kind of payment do you accept?

We accept Visa, Mastercard, Western Union, Moneygram and T/T. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. we are not in the position to access to any information of your credit card.

6.Does the product come with original box?

All products are shipped with dust bags and CL boxes.

7.How can I make a return or exchange?

If you are not really satisfied with your purchase, size confusion, a defective merchandise when it arrive, we will be pleasure to accept a return for appropriate refund or exchange for a replacement and offer customers best service.If you would like to return or exchange , please contact our customer service team within three days when you received them. Please provide your name and order email when contacting our customer service. All return items must keep their original condition, they most not worn, altered or washed, with all tags attached. And you have to pay restocking fee, shipping fee and handling fee.

8.When will I get my email replied?

Our customer service try our best to reply your emails within 24 hours on business day. And we also offer live chat online. If it is an urgent order, you can give us a phone call.

9.I received my tracking number, however it says no records on the carrier website ?

We have the tracking number once shipment released, and then we send tracking# to you. After you get tracking number, you can track shipment on carrier's website. If you cannot see records on the site right away, please try to see records later, because sometimes the carrier input the shipping information slowly. However, we guarantee your package has been on the way when you got tracking number from us.